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Returns & Exchanges

Returns

 

If you are not happy with the products that you have purchased within 30 working days of purchasing the goods, simply return the items to:

Southsea Cycles 235 - 237 Albert Road, Southsea, Portsmouth, Hampshire, PO4 0JR.

The goods must be in their original condition, including all packaging. It is your responsibility to ensure that the items are sent back using a secure and traceable method.

To complete your return, we require a receipt or proof of purchase.

Several types of goods are exempt from being returned, for example:

Perishable goods such as food cannot be returned.

Products that have been used such as tyres, saddles and worn clothing .

 

Unfortunately sale items cannot be refunded.

 

There are certain situations where only partial refunds or Partial Credit Note can be granted (if applicable):

Any item not in its original condition

Any item that is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Refunds in the form of Credit Notes (excluding postage) will be given within 30 days of cancellation. We will only refund the postage back to you IF WE have made a mistake, e.g. sent out the incorrect size.

Faulty Items

Again please send back to us with a returns form explaining the fault, as soon as possible after discovering a fault. Once more, it is the customers responsibility to send faulty items back to us using a safe and secure method. If the item is found to be faulty you will receive a full refund.

Exchanges

Please clearly state on the returns form exactly what item you wish to exchange and what item you would like to receive in exchange. It is your responsibility to ensure that the items are sent back using a secure and traceable method.

 

Refunds

Any refund agreed will be given in the form of Credit Note unless the item is found to be faulty or damaged.